The Department of Marine Catering and Hotel Management conducted a Webinar, under the title “Convert Guest into Loyal Customer” on 29.7.2021 for the Eighty-five students of second and third years. Mr.C.Suresh Kumar, Head of the Department, welcomed the gathering. Mr.M.Prasanna Ramanadhan, Front office Manager, Regency by GRT Hotel, Madurai was the resource person for this occasion.
The Chief Guest Mr.M.Prasanna Ramanadhan informed the students about the way to greet the guests, Handling the Guest Complaints, Role of Travel and Tour Assistance, night auditing, over booking, Telephone Etiquettes and also explained about handling the Guest reservations. He also gave tips on New Customers to Regular Customers. This webinar motivated and encouraged the students besides making it a memorable experience.